Terms and Conditions

Version : CGV v1.0 — 05.02.2026

Document applicable to professional clients (B2B).

0. Preamble

These Terms and Conditions govern the sale of CloudCan GmbH offerings. Specific conditions (quote/contract/purchase order) prevail over these Terms and Conditions in case of conflict.

1. Description of services

CloudCan GmbH provides deployment services and, optionally, operation of private clouds on customer premises. The exact scope is defined in the quote/contract.

2. Order and acceptance

Any order becomes binding upon receipt of the signed quote/purchase order (or written validation) and, if applicable, payment of the deposit.

3. Pricing

Prices are those indicated in the quote/contract. Unless otherwise stated, any third-party fees/purchases (hardware, licenses, connectivity) are invoiced according to the terms of the quote.

4. Payment terms

Payment by bank transfer. Staged invoicing may be provided (e.g., 50/50 or 40/40/20) in the quote. In case of late payment, CloudCan GmbH may suspend execution after formal notice.

5. Delivery times

Delivery times are indicative and start from receipt of necessary prerequisites (access, information, availability of contacts). Any delay related to prerequisites or scope changes will postpone delivery times.

6. Delegated administration (if included)

If the offering includes administration, CloudCan GmbH operates according to the contractual scope and client instructions. Operational terms (access, support, SLA) are specified in the contract.

7. Reversibility (right of takeover)

Upon client request, CloudCan GmbH provides the elements necessary for takeover (access, documentation, configuration information) according to the terms specified in the contract.

8. Ownership and data

The client remains the owner of their data. Unless otherwise agreed in the contract, CloudCan GmbH does not claim any rights over client data.

9. Limitation of liability

CloudCan GmbH's liability is limited to direct damages, to the extent permitted by applicable law, and capped at the amount actually paid by the client under the relevant contract. Indirect damages (loss of business, loss of profit, etc.) are excluded.

10. Applicable law and jurisdiction

These Terms and Conditions are governed by Swiss law. Any dispute falls under the jurisdiction of the courts at CloudCan GmbH's registered office, Switzerland, unless mandatory provisions dictate otherwise.

For any question, contractual request or notice, the Client shall contact CloudCan GmbH via the website contact form.